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Family Support & Signposting

Family Support and Advice.


Family Support Workers Karen Cousins and Caroline Jenkins are based in he community room, next door to the nursery. 


 Family Support Worker Karen Cousins.


My role is to provide support, advice and information to the families within our school community.  You will find me out on the playground each morning. You can also contact me at


Support I can provide for families includes:   

  • Providing information and signposting to other services within the local area. 

  • Liaising with a range of external services such as the Council and Social Care. 

  • Assistance in completing paperwork, forms and online e.g., housing, special educational needs, school places and benefits. 

  • Support at school and other agency meetings.

  • Advice and support in promoting positive behaviour at home. 

  • Guidance with career and personal development and access to training and workshops. 



 Family Support Worker Caroline Jenkins.


We believe that maximum pupil attendance and punctuality are essential for all children to achieve their full potential. I am on hand Tuesdays and Thursdays in school to meet with parents to discuss attendance concerns and provide practical help and support parents.  


I also deliver a 6-week positive parenting course called Parent Gym in small groups. Each Parent Gym session is packed with practical tips and techniques to make family life easier and help your children thrive. Please contact me at if you would like to attend.   





Warm Spaces in Bristol

A Welcoming Space is a place already established in the community (such as a community centre, children's centre or place of faith), where people can meet up, socialise, and access support, relating to the cost of living. Services available at each Welcoming Space will vary but may include:

- Heated space.
- Access to support about money, welfare and mental
- Community activities, including homework club,
community meals and film nights.
- Access to computers, free wifi and charging points.

Bristol Council has supplied the below map to find your nearest space and opening times:

Or call the We Are Bristol helpline for free on 0800 694 0184, Monday to Friday, 8.30am to 5pm.

All Welcoming Spaces are wheelchair accessible with an accessible toilet.

Families in Focus Bulletin - Information & Support for Families, Parent/Carers and Young People

Cost of Living Support

Parent & Family Signposting


In the first instance it is always advisable to seek support through school. Your child’s teacher will always be more than happy to discuss any matters which you feel may impact on learning. Alternatively, you can speak to a member of the pastoral or senior leadership team who may be able to support you or make contact with support networks for you.


However, if you prefer not to contact school then the following support networks are availble to parents and families:


There is information on :

  • Bereavement
  • General Support
  • Bullying
  • Health Issues
  • Mental Health Issues
  • Single Parents
  • Relationship Issues
  • Pregnancy Issues
  • Drugs and Alcohol Issues
  • Understanding CSE
  • Domestic / Sexual Abuse



Bristol City Council support for families:


Samaritans :
08457 909090
An organisation
who offer support to individuals in distress.



If you are unhappy about anything and would like to talk to someone please call 0800 11 11. There are people there all the time to listen to you. 


Sure Start Children's Centres:
Bristol Family Information Service - 0117 357 4192

Children’s Centres are for children under five and their families, and offer a range of activities, play, information and support from professionals working in a wide range of fields.


Services vary, depending on the various needs of the local community. Many Children’s centres run activities especially for fathers and their children. Parents and carers are encouraged to join in and contribute to the life of the centre, helping to shape and steer its services.


Home Start:
Home-Start Bristol is an independent registered charity that supports struggling families, with at least one child under five, living in Bristol and South Gloucestershire.

Tel: 0117 9501170 or 9501197



Support for individuals and families at risk of being homeless.
Tel: 0808 800 4444


Bristol City Council Housing:

Tel: 0117 922 2200
Statutory Agency who can support families should you experience housing difficulties



Cruse Bereavement Care
Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. Services are free to bereaved people. The charity provides support and offers information, advice, education and training services.

Tel: 0844 477 9400


Winston’s Wish:
Winston’s Wish, the charity for bereaved children, helps young people re-adjust to life after the death of a parent or sibling. By providing professional assistance before, during and after bereavement they help them to better understand the nature of loss and offer the practical support and guidance that many need in order to cope throughout the grieving process.

Tel: 08088 020 021


The Compassionate Friends

Compassionate Friends UK is a peer support group operating in the United Kingdom. It is a registered charity formed by and for parents whose children have died, irrespective of the child's age at death and the cause of death, and is independent of any religious, philosophical or government body

0345 123 2304 helpline


Bereavement UK
A valuable hub providing bereavement support and information for families.


Bereavement Counselling Directory
A comprehensive list of bereavement counselling services.



Bullying UK:
Visit the bullying website for support and information.


Organisation which offers support to children and families concerned about bullying.


Mental Health

Young Minds:
Organisation that supports young people and families who may be worried about mental health issues.

Tel: 0808 802 5544


Emotional Health & Well-Being Directory:
This site provides a 'one-stop' directory for families and children seeking support with emotional health or well-being needs.


The National Association for Mental Health -

An association that supports individuals and families experiencing mental health problems.

Tel: 0300 123 3393

Text: 86463



Self harm:

Internet site which supports individuals and families affected by self harming.


Alive N Kicking:

A weight management service for overweight children delivering programmes in schools, GP surgeries and leisure centres. The service is commission by Bristol City Council and involves working with children aged 2 - 16 to help them make healthy lifestyle choices and improve their weight.  Click on the link and then select Services and then Children.


Eating disorders

Site and helpline which support those affected by eating disorders.

Tel: 0845 634 1414

Youth Helpline: 0345 634 7650


Relationship Concerns

Nationwide service for those needing support with relationship issues. This can mean couple counselling, individual counselling and family counselling. There are local counselling centres that can be accessed in the day or evenings.

Tel: 0300 100 1234


National Family Mediation:
An organisation helping families in conflict (especially those divorcing or separating).

Tel: 0300 4000 636


Family Lives:
Support for families of prisoners or offenders.


Children and Family Court Advisory and Support Service -

Cafcass champions the interests of children involved in family proceedings, advising the family courts in England on what it considers to be in the best interests of individual children.

Tel: 0300 456 4000




Next Link provide domestic abuse support services as well as women's mental health support.  Their domestic abuse telephone help lines are open 8:30am – 5:30pm Monday to Friday and 9:30am – 1:00pm on Saturday 0117 925 0680



Single Parents

An organisation that can provide expert advice, practical support and campaign for single parents.

Tel: 0808 802 0925


Single Parent Travel Club:
An organisation which promotes interaction between single parent families via holidays etc.


Single parents:
Internet site which supports one parent families



National Childbirth Trust:
An agency whose purpose is to provide support and evidence-based information in pregnancy, birth and early days of parenthood. 


Miscarriage Association:
A website and helpline to offer support to those having experienced a miscarriage.

Helpline: 01924 200799 (Mon-Fri, 9am - 4pm)


British Pregnancy Advisory Service:
BPAS is the leading provider of abortion services in the UK, with a national network of consultation centres and clinics.

Tel: 08457 30 40 30


Drugs & Alcohol Support

Bristol Drugs Project  -

Website and helpline to support parents who may be concerned their children are involved with drugs. Will also support family members experiencing drug related issues.

Tel: 0117 987 6000


Charity which supports children and families affected by drugs.

Tel: 0300 123 6600


Alcoholics Anonymous:

A national helpline which supports those having difficulties with or those who are addicted to alcohol.

Tel: 0800 9177 650



A local South Bristol organisation supporting drug and alcohol recovery

 Tel - 0117 964 2859



A free service available to people who are recovering from drug or alcohol addiction.

Tel: 0800 140 4690


Understanding CSE

Avon and Somerset Police Parent Leaflet:
Follow the link below to access a useful leaflet about Child Sexual Exploitation produced by the police -


Support available for victims of domestic/ sexual abuse




Next Link are continuing to accept referrals and provide telephone support. Next Link domestic abuse telephone help lines are open 10am – 4pm Monday to Friday 0117 925 0680  outside of these times an out of hours service is operated. Details of live chat and other services available on the website


Victim Support: Telephone helpline T 0300 3031972 or T 07432 504692 Available Mon, Wed and Fri 09.30-17.30 and Tues and Thurs 11.00am-19.00. The national helpline is open 24/7 T 0808 1689111. Support for male victims is available from Victim Support: T 07432 504692 or email: bristolmens.dasupport@victimsupport


SARSAS helpline for victims of sexual abuse is open see for details


Woman Kind provide a telephone listening support service call T 0117 9166461 or T 0345 4582914. You can email them on


The Bridge (Sexual Assault Referral Centre) For victims of rape, sexual assault or sexual abuse. Telephone anytime: T 0117 3426999. The website which is available in a number of different languages is 




National Domestic Abuse helpline phone number 0800 2000247 and website


Mankind 01823 334244 National helpline for male victims


NSPCC provide a 24/7 helpline for children who are experiencing domestic abuse at home and want to talk confidentially. Telephone  T 0808 800 5000


The Hideout is a Women’s Aid online resource for children and young people providing information, support and an email service via the website:


Lesbian, Gay, Bisexual and Trans* (LGBT) Domestic Violence Helpline 0800 999 5428 see for further details